14. Do you offer wholesale or pricing discounts?
Yes, we do. Please contact and talk to us. Once we get connected and know you detailed requirements, we will give price discount.
13. What could you do if I receive damaged led aluminum profile?
We check led profile piece by piece before packing, after checking we will pack the led profiles with good quality carton boxes. Also, we use corner guard to protect it from damage. If any damage happen during shipping we will make compensation in your next order.
12. What is the warranty of your led aluminum profile?
We offer three years warranty for our led aluminum profile. As we all know that the led aluminum profile can be oxidized when they work in the air for some years, you need to replace them with new ones when they are not able to work.
11. Do you have stock for all the led profiles?
Most led profiles have stock, especially the hot selling led profiles that are largely stocked in the warehouse. When our customers place orders, there will be enough quantity. The lead time is fast.
10. What your lead time?
For stock products, the lead time is 3 days after payment. We can prepare for packing after customers make the payment. We will send out goods once we get the payment. If the led profiles are not in stock,the lead time will be 20-25 days.
9. Do you have mould making department for plastic diffusers?
Yes, we have our mould making department with experienced staff working in mould making for 20 years. For urgent case, the extrusion mould will be finished within 72 hours.